Genex prides itself in its unparalleled customer support and its focus on patient care. Listed below are some highlights of our services:

Fast Turnaround Time
The turnaround time for DNA paternity testing at Genex is 3 to 7 working days.

Efficient Processing and Scheduling
Whether the request is by phone, fax, mail, or online, all requests are processed promptly upon receipt.

No Waiting Period for Appointments
There is no waiting period to attend an appointment at any of Genex's >800 collection facilities. Appointments could be accommodated at most locations from 9AM to 5PM, Monday to Friday. Weekend and after hour service are also available at some locations and through mobile service.

Express Courier Transport of Samples
Immediately after collection, the samples are delivered with the chain-of-custody intact directly to Genex by express courier service to prevent any delay.

Immediate processing: The laboratory processes all samples immediately upon receipt.

Highest level of accuracy: Genex guarantees a CPI greater than 10,000, >99.999% for paternity inclusions (that's 100 times more accurate than the current accepted standard for court use in North America!). all paternity exclusions indicate a probability of paternity of 0%.

State-of-the-Art Technology
Genex's DNA testing facility is equipped with the most advanced technology and equipment available, allowing the laboratory to automate and streamline many of the procedures of paternity testing. Genex is one of the few paternity laboratories in North America that is equipped with multiple dedicated ABI 310 and ABI3100 sequencers. The ABI 310 and ABI3100 sequencers are fully automated and use a capillary laser detection system. The relevance of this system is that it drastically reduces the time required to perform a DNA paternity test while greatly improving accuracy. Patients benefit directly from Genex's superior technology by receiving more accurate tests at lower prices and a much faster turnaround time.

Accelerated Requests
In addition to our already rapid general service, we offer expedited services for emergency cases and cases with a pending court date. Results could become available in one day (24 hours) with no compromise to accuracy. This case is provided as a special service for unique situations. If you require expedited processing, please contact Genex to make arrangements for this special service.

Flexible Case Volume Capacity
Genex's capacity for high volume testing prevents any delays in processing time due to back-log.

Technical Accessibility
Clients and their representatives could readily contact paternity advisors and technical support through a single toll free number, 1-888-262-2263 from 8AM to 5PM PT, 11AM to 8PM Monday to Friday to process requests, answer questions and schedule appointments.

Reporting of Results
Genex guarantees that all legal documents are signed by doctoral level scientists.

Language Capabilities
Genex is a multilingual laboratory which is able to assist patients in English, Spanish, Mandarin, and Cantonese.