Laboratory - Service Accessibility

Genex's Laboratory Testing Service is accessible to Service Requestors throughout North America. Genex provides DNA testing services to the legal and medical community throughout North America and worldwide.

Technical Accessibility

All forensic Casework is processed directly by Genex and is never processed by a third party facility. Clients throughout North America can readily contact Case Managers at Genex by contacting a single toll free number, 1-888-262-2263. Case Managers are available from 8:00AM to 5:30PM, Pacific Standard Time, 11:00AM to 8:30PM Eastern Time, to accommodate clients from throughout North America. For emergencies, the laboratory will provide a twenty-four hour emergency number for paging on-call Case Managers after standard operating hours, on weekends and holidays. Services are available in English, Spanish, Mandarin, and Cantonese to accommodate requests from clients who require multilingual services.

Physical Presence Throughout North America

In support of the main laboratory, Genex has an existing network of over 900 chain-of-custody sample collection sites at medical clinics and hospitals in all major cities throughout the United States and Canada. Staff at the collection sites are trained to perform chain-of-custody sample collection for Genex. Individuals attending appointments for sample collection are positively identified by fingerprinting and photographed. Valid photograph identification is verified at the time of sample collection. In addition, in most cities, nurses and phlebotomists are available for mobile sample collection from individuals who are unable to attend an appointment (eg. Collection from individuals in prisons and hospitals).